Health & Safety

Guest Safety - Covid-19 Update

This hotel is a proud member of the Argus Properties Ltd. Hospitality Division. We want to welcome you and share what we’re doing at this hotel to support you on your travels. As the situation around the novel Coronavirus (COVID-19) continues to evolve, we are doing everything we can to ensure the safety of you our valued guests and our employees.

April 2021 Update

Rest assured we have taken additional precautions to keep you and your family safe during the COVID-19 pandemic.

The Eldorado Resort follows the guidelines laid out by the British Columbia Center for Disease Control ( BCCDC) for Hotel Operations.

In guest rooms, we have elevated our rigorous protocols to thoroughly clean all surfaces with hospital-grade disinfectants. Stay Over Service is available as an ‘Opt-In’ request. Please confirm at Check-In if you would like to receive a Light Service, which includes towel replacement, tidying the bed, refresh amenities and garbage removal. Our team members will wear gloves and masks and guests are not permitted to be in their room during service. Should you decline the Light Service and need additional items, coffee, towels, etc. please call the Front Desk at any time and we will be happy to deliver them to outside your door. 

Our Hotel Eldorado indoor pool and hot tub and Manteo outdoor pool and hot tub are open daily 6:00 AM – 10:00 PM with limited bather loads. A maxiumum of 6 people are permitted in the indoor pool and hot tub with reservations required. Reservations are available 24 hours prior. The outdoor pool is restricted to a maximum of 18 people on the pool deck and a maximum of 6 in the hot tub. Guests are asked to social distance and self monitor the number of people on the outdoor pool deck.

Our gym is open, with reservations required to use it. The Fitness Centre will be open daily 6:00 AM – 10:00 PM.  Only one person will be allowed into the gym at one time, unless you are part of the same family group.  The allotted time for each exercise period is 45 minutes, after which the gym will be closed for 15 minutes and then sanitized, ready for the next person.

In our public spaces and high-traffic areas, we are going above and beyond our normal protocols. We are cleaning surfaces with increased frequency, dedicated staff, and recommended cleaning agents. 

Employees and guests are required to wear masks in public spaces at all times, unless seated while dining.

We look forward to welcoming you to a safe waterfront experience.

Warm regards,

The Eldorado Resort.